About the job
We're looking for a technically curious, hands-on Application Support Engineer to join our growing technology team at a leading digital asset firm. You'll work with developers and the business to support complex, high-performance systems used for trading, market data, custody, OTC, regulatory reporting, and compliance. This is a hands-on role that gives you the freedom to dig into issues – including down to the code.
Key Responsibilities
- Monitor and operate production systems supporting both regulated and unregulated trading activities
- Investigate and resolve data-related alerts and system issues, including code-level debugging when necessary
- Collaborate with developers to troubleshoot complex issues and drive long-term improvements
- Provide first-to-third line support to internal and external parties across the firm, escalating and working with Developers as required.
- Help onboard new team members, customers, and applications into our support model
- Continuously improve monitoring, runbooks, and operational processes
- Get involved in automation, scripting, and helping us scale the platform as we grow
What We're Looking For
- Experience supporting and troubleshooting high-performance or real-time systems (finance, trading, or similar environments ideal)
- Strong Linux skills - you’re comfortable navigating and debugging from the command line.
- Good understanding of market data, order flows and related protocols
- Strong analytical and problem-solving mindset, and being able to design and implement solutions, both tactical and strategic.
- Ability to understand and interpret source code, C++, JavaScript, Kotlin – and be able to help/implement/test fixes and suggestions.
- Familiarity with Git and modern tooling around CI/CD
- SQL proficiency - from writing queries to basic database operations
- Experience with AWS Cloud, or other similar providers
- Experience with Prometheus, Grafana and RabbitMQ
Technology Stack & Environment
- Backend Tech: Kotlin, Nodejs, TypeScript, RabbitMQ
- IaaS: AWS
- Databases: MySQL
- Monitoring: Prometheus, Grafana, Paessler PRTG, CloudWatch, MS Security XDR, OpenSearch
Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.